Privacy Policy

Pamoo Hotel

Effective Date: [May 7th, 2026]
Last Updated: [May 7th, 2026]

1. Introduction

Pamoo Hotel (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our guests, visitors, business partners, and website users.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you:

Visit our hotel premises
Use our website or online booking platforms
Make reservations or inquiries
Communicate with us electronically or physically
Use any of our hospitality services

This policy is designed to comply with applicable data protection regulations, including:

Nigeria Data Protection Act (NDPA)
General Data Protection Regulation (GDPR) principles for international guests
Global hospitality industry privacy standards

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

a. Personal Identification Information

Full name
Phone number
Email address
Residential or business address
Nationality
Government-issued identification (Passport, National ID, Driver’s License)

b. Reservation & Stay Information

Booking details
Check-in and check-out dates
Room preferences
Special requests
Payment and billing information
Corporate or company affiliation

c. Payment Information

Debit/credit card details
Billing address
Transaction records

Payment information is processed securely through authorized payment providers.

d. Technical Information

When visiting our website:

IP address
Device type
Browser information
Cookies and usage analytics

e. Security Information

For safety purposes, we may collect:

CCTV footage within hotel premises
Visitor logs and access records

3. How We Use Your Information

Your information may be used to:

Process reservations and bookings
Provide hotel accommodation and guest services
Verify guest identity during check-in
Process payments and issue invoices
Communicate confirmations, updates, or promotions
Improve guest experience and services
Maintain safety and security within the hotel
Meet legal and regulatory obligations
Handle customer support requests

We only use your data for legitimate business purposes.

4. Legal Basis for Processing

We process personal data based on:

Performance of a contract (hotel reservations and services)
Legal obligations under Nigerian law
Legitimate business interests
Guest consent where required

5. Sharing of Personal Information

Pamoo Hotel does not sell or rent personal information.

We may share information only when necessary with:

Payment processors and financial institutions
Booking platforms and travel partners
Government or regulatory authorities where legally required
Professional advisers (legal, accounting, auditing)
Technology service providers supporting hotel operations

All third parties are required to maintain confidentiality and data security.

6. International Guests & Cross-Border Transfers

As an international hospitality provider, guest information may be processed or accessed outside Nigeria when necessary for:

Online booking platforms
Payment processing
Reservation management systems

We ensure that appropriate safeguards are in place to protect personal data, consistent with global privacy standards.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Maintain business and accounting records
Comply with legal and regulatory requirements
Resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical security measures, including:

Secure booking systems
Restricted staff access to guest information
Encrypted payment processing
CCTV monitoring for property safety
Password-protected digital records

While we strive to protect your data, no electronic transmission is completely secure.

9. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Enhance user experience

Users may disable cookies through browser settings; however, some website features may be affected.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of personal data
Object to certain processing activities
Withdraw consent where applicable
Request data portability

Requests may be submitted using the contact details below.

11. Marketing Communications

We may occasionally send promotional offers or hotel updates.

You may opt out at any time by:

Clicking the unsubscribe link in emails, or
Contact us directly.

12. Children’s Privacy

Pamoo Hotel services are not directed toward children under 18 without parental supervision. We do not knowingly collect personal data from minors except where required for family reservations.

13. CCTV & Property Security

For the safety of guests, staff, and property, CCTV cameras operate in public areas of the hotel. Footage is used strictly for security and legal purposes.

14. Third-Party Links

Our website or communications may contain links to third-party websites. Pamoo Hotel is not responsible for the privacy practices of external websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or technological changes.

Updates will be published on our website with a revised effective date.

16. Contact Information

For privacy questions, requests, or complaints, please contact:

Pamoo Hotel
27 Joseph Waku Street, 1st Avenue, Gwarinpa
900108, Federal Capital Territory, Abuja, Nigeria

Email: [cs@pamoohotel.com]
Phone: [+2347014450001]

17. Consent

By using our services, staying at Pamoo Hotel, or interacting with our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Pamoo Hotel — Committed to protecting your privacy while delivering exceptional hospitality.